Account Deletion Policy & Instructions — GMH Chauffeur Driver App
Last updated: 16 June 2026
GMH Chauffeur Service provides drivers with full control over their account data. In compliance with UK GDPR, the Data Protection Act 2018, and mobile app store developer policies (Google Play & Apple App Store), you can delete your GMH Chauffeur driver account and associated data directly within the app or by submitting an off-app request.
1. How to Delete Your Account
Option 1: In-App Account Deletion (Recommended)
You can initiate account deletion at any time directly from the mobile app:
- Open the GMH Chauffeur Driver App and log into your account.
- Tap the Profile tab in the bottom navigation menu.
- Select Account Settings (or scroll to the bottom of the Profile page).
- Tap Delete Account.
- Read the confirmation prompt explaining the consequences of deletion.
- Tap Confirm Account Deletion to submit your request.
Upon confirmation, you will be logged out immediately and your account will be placed into a deactivation status.
Option 2: Request Deletion via Email (Web Request)
If you have uninstalled the app or cannot access your account, you can request account deletion by contacting us directly:
- Email: info@gmhire.co.uk
- Subject Line: Account Deletion Request — [Your Registered Email / Phone Number]
- Required Details: Please state your full name, registered email address, and registered phone number so we can verify your identity before processing the request.
2. What Happens When You Request Account Deletion
- Immediate Log-Out: Your active session is terminated, and you will no longer receive job dispatch offers or notifications.
- 30-Day Grace & Processing Period: Your account profile enters a 30-day queue for permanent deletion and anonymisation. During this period, you can contact support if you initiated the deletion by mistake.
- Permanent Anonymisation: After 30 days, your account profile is permanently deleted or irreversibly anonymised in our core databases.
3. Data Retention and Deletion Overview
When your account deletion is processed, specific data types are handled as follows:
| Data Type | Action Taken | Retention Period / Reason |
| Login Credentials & Password | Permanently deleted | Immediate / 30 days max |
| Profile Photo & Contact Info | Permanently deleted | Immediate / 30 days max |
| Firebase Push Tokens & Device IDs | Permanently deleted | Immediate / 30 days max |
| In-App Chat Messages | Anonymised / Unlinked from profile | Retained up to 12 months for dispute resolution |
| Vehicle Inspection Photos | Deleted | Retained up to 90 days for safety audit trails |
| Completed Ride Fares & Earnings Records | Anonymised & Retained | Retained up to 6 years to comply with UK HMRC tax, legal, and accounting laws |
| Server Security Logs & IP Addresses | Automatically purged | Retained up to 90 days for fraud prevention |
Note: UK tax and transport regulatory laws require GMH Chauffeur Service to retain financial transaction history and completed job logs for up to 6 years. This financial data will remain in our secure accounting systems but will be completely unlinked from your active personal profile.
4. Account Reactivation
Account deletion is permanent. Once the 30-day processing window passes:
- Your profile, history, and login access cannot be restored.
- If you wish to work as an affiliate driver with GMH Chauffeur Service again in the future, you will be required to go through the complete off-app driver onboarding process again.
5. Contact Us
If you have questions regarding account deletion or wish to exercise your data subject rights under UK GDPR, please reach out to our team:
- Data Controller: GMH Chauffeur Service
- Email: info@gmhire.co.uk
- Telephone: 0333 888 0535