Privacy Policy

Effective Date: February 2026

Who We Are

GMH Chauffeur Service (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our chauffeur services, website, or contact us.

Address: 26 Ashley Close, Rochdale, OL11 3EP, United Kingdom
Email: info@gmhire.co.uk
Telephone: 0333 888 0535

GMH Chauffeur Service is the data controller responsible for your personal data.

Information We Collect

We may collect and process the following personal data:

Identity & Contact Data

  • Full name
  • Email address
  • Telephone number
  • Billing address

Booking Information

  • Pickup and drop-off locations
  • Flight details
  • Journey schedules
  • Passenger names

Payment & Technical Data

  • Billing and transaction details (We do not store full card details if processed via third-party providers).
  • Communications: Emails, SMS/WhatsApp messages, and call records.
  • Website Data: IP address, browser type, usage data, and cookies.

How We Use Your Information

We use your personal data for the following lawful purposes:

  • To provide and manage chauffeur bookings.
  • To communicate regarding your booking.
  • To process payments and invoices.
  • To monitor service quality and ensure security.
  • To comply with legal obligations and prevent fraud.

Our lawful bases for processing include: Performance of a contract, legitimate interests, legal obligations, and consent (where required).

Data Sharing

We may share your data with:

  • Affiliate drivers and subcontractors (strictly for service fulfilment).
  • Payment processing providers.
  • Accountants and legal advisers.
  • Law enforcement authorities (where legally required).

All affiliates are contractually required to maintain confidentiality and comply with UK data protection laws. We do not sell your personal data.

Data Retention

We retain personal data only for as long as necessary:

  • Booking records: Up to 6 years (for accounting and tax purposes).
  • Communication records: As required for dispute resolution.
  • Marketing data: Until you withdraw consent.

After this period, data will be securely deleted.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure email systems and restricted access to booking software.
  • Confidentiality agreements with all affiliates.
  • Secure storage of invoices and records.
  • No international transfers of data outside the UK without adequate safeguards.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data or erasure of your data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, please contact us via the email address listed below.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns first before you approach the ICO.

Contact Us

For any privacy-related enquiries, please contact:

GMH Chauffeur Service

Email: info@gmhire.co.uk

Phone: 0333 888 0535